Crown self-reports staff underpayments to ombudsman 

By Noah Taylor Updated
WA royal commission hear from former bureaucrat with friends at Crown

Fresh off the NSW inquiry into its suitability to hold a casino licence in the state, there are reports that Crown Resorts has underpaid hundreds of workers at its venues.

The Age reports the casino business, which is subject to a royal commission in Victoria, is also under investigation by the Fair Work Ombudsman.

Victoria’s largest single-site employer, Crown is alleged to have self-reported the underpayments to the regulator.

“Crown self-initiated a comprehensive assessment of its workplace following media reporting of widespread underpayment issues, particularly in the hospitality industry,” a company spokeswoman said.

An investigation by The Age in 2018 and 2019 exposed widespread underpayment in hospitality including at high-profile restaurants at Crown such as Heston Blumenthal’s Dinner by Heston and the then Neil Perry fronted Rockpool Bar & Grill.

Dinner by Heston, which was owned through a Caribbean tax haven, collapsed in early 2020 owing workers at least $4.5 million in underpayments.

The underpayments at Crown now under investigation are separate to those of its restaurant tenants.

The company spokeswoman said the assessment was ongoing.

“Our expectation is that only a small proportion of our employees are potentially impacted and that the majority of employees impacted are not covered by an enterprise agreement,” she said.

Crown would not confirm the total size of the underpayments but with hundreds underpaid, it would probably run into at least hundreds of thousands of dollars if not millions.

Union calls underpayment ‘concerning’

The United Workers Union, which represents many of the casino workers on-site, was told of the underpayments only after the inquiries by The Age.

The union’s casino director Dario Mujkic said the underpayments were of concern.

“Initial discussions with Crown indicate that these underpayments primarily affect the parts of their workforce that are not covered by union collective agreements,” he said.

“If any of our members are impacted by this we will expect any monies repaid in full and quickly. The risk of underpaying workers is best avoided when those workers have a union agreement and are educated about their rights and entitlements through their union.”

The Fair Work Ombudsman, which has been swamped by underpayment cases in recent years, confirmed the investigation and said Crown had self-reported.

“We expect any employers that identify non-compliance to report to the FWO and fully cooperate with our investigation to ensure that employees are quickly repaid any outstanding entitlements,” the spokeswoman said.

“Any workers with concerns about their pay should contact us directly for assistance.”

The Crown underpayments come amid an ongoing inquiry into wage theft by a Senate economics committee with one day of hearings held last September.

Another two days of hearings are scheduled in March.

Appearing before that inquiry, Ombudsman Sandra Parker said her organisation had been forced to redeploy staff due to the surge in the number of big corporates under investigation.

“We are under some pressure,” she said.

“We’ve been under pressure because of the re-focusing of our work on the corporate sector underpayments.”

Crown’s future as the operator of its giant Melbourne complex is in doubt after the recent calling of the royal commission one whether it was suitable to hold a gaming licence.

The $5 million royal commission, to be run by former Federal Court judge Ray Finkelstein, will be required to say whether any Victorian law should be changed after the company’s links with organised crime and money laundering were revealed in reports in The Age, and a scathing NSW inquiry.

Back to top